Toggle Nav
Basket 0
Frequently Asked Questions (FAQ)

Please find below a collection of questions, all supposed to be frequently asked in some context. The answer to each question should cover all the information you need on the topic but please do not hesitate to contact us, should you require any additional information. Our Frequently Asked Questions (FAQ) are organized into different topic sections. The list of topic areas is shown below, along with brief explanations of what kinds of questions are answered in each topic area.

1. General Questions
What payment methods do you offer?

Credit / Debit Card

We accept payment by VISA, Mastercard, credit and debit cards. By using SSL (Secure Sockets Layer) protocols for all card orders, sensitive information such as your name, address and credit card details are kept safe.

By implementing Verified by Visa and Mastercard Secure Code we’ve added an extra layer of security that verifies the legitimacy of both parties in an online transaction.

We are also able to take payments over the phone with any of the card types below.

Available Card Options

PayPal

PayPal is a safe and fast way to pay online. You benefit from express checkout (no hassle of typing your card details in) and PayPal's buyer protection service. PayPal accepts direct debit payments as well as all major credit cards.

Bank Transfer

A Direct Bank Transfer is an instruction to your bank authorising payment to another bank account. For customers with online banking facilities you can send payment electronically. If not, you can simply instruct your bank over the phone or go to your nearest bank branch and organise one over the counter. To organise a direct bank transfer you will need to quote our Bank Account Number, Sort Code and your Invoice Number. All of which are provided with every invoice. Please contact us prior to ordering if you would like to pay by Direct Bank Transfer.

Purchase Orders

Submitting a purchase order gives our customers the chance to receive their goods before paying for them. Once we receive a purchase order, this will be manually processed through our system and an invoice will be sent to the customer via email. This email will also contain all the relevant payment information with regards to paying the invoice.

The currently available payment options for purchase orders are Bank Transfers (BACS), and Cheque.

How to submit a purchase order:

  • Fax - Simply print off a copy of our PDF Order Form, fill it out, and send it to us via fax: 020 - 315 07 689
  • Email - Company purchase order forms can also be sent via email in an attachment to info@floormats.co.uk
  • Checkout - The most simple way to place a purchase order is to use our Purchase Order Option upon checkout

Our new purchase order option available on checkout gives customer the option to select purchase order as a payment option.

Please note that all purchase orders are subject to approval before processing.

Company & Business Orders

If you’re ordering on behalf of a business, we now offer a number of payment options which make it easier for you to place your order. Our payment system for businesses is designed to give the customer as much option as possible, at the same time as ensuring a secure and protected purchase.

If you have any questions regarding business orders, or would like to open an account with us, please don't hesitate to Contact Us!

How long is the guarantee?

We are confident that our products are manufactured to the highest quality standards and therefore offer guarantees with a range of our products. Some products come with a longer guarantee than others, in which case the guarantee time is stated expressly on the product detail page. For further details regarding product guarantees, please feel free to get in touch.

How much is delivery?

We are proud to be able to offer you free delivery on all orders within Mainland UK! This is only possible due to the fact that don’t focus on printing catalogues, paying sales representatives, or operating costly but low-turnover retail outlets. We firmly believe that a straightforward online presence with great quality content and products, as well as great prices, will generate the most in customer value.

The prices shown on our website are inclusive of standard VAT excluding handling fees. A small charge of GBP 3.95 net will be added to your order for Packaging, Handling & Insurance.

Delivery to Northern Ireland, the Channel Islands (postcodes GY (Guernsey), JE (Jersey) and IM (Isle of Man)) and outside of the United Kingdom is not free of charge. If applicable, delivery charges are shown in Checkout before you are asked to confirm you order.


Can I return products if I do not like them?

Yes, you can.

We are convinced that we sell the best quality products at very competitive prices and our return rates (i.e. the percentage of products returned by our customers) are averaging at around 0.3 percent. Only one out of more than 300 customers is unhappy with the purchase and wishes to return an item.

You have absolute assurance with our 14 Day Money-Back Guarantee!

Buy any of our products, and if you are not fully satisfied, return it within 14 days for a full refund. See here for additional information.

Can we agree on a delivery time?

All orders are dispatched with Parcelforce or UK Mail. Both delivery companies operate Monday - Saturday but do not deliver any products on Sundays.

It is not possible to agree on a delivery date with us as we dispatch all orders as soon as we receive them. It is, however, possible to agree on a delivery date with Parcelforce or UK Mail directly by contacting them on the number provided on their delivery slip which will be left on their first delivery attempt. We can also provide you with the tracking number of your shipment which enables you to follow its progress online.

Our customer service is always happy to assist if there are any problems.

How long does delivery take?

All orders are dispatched as soon as we receive them, usually within 48 hours. Free standard delivery takes approx. 2-5 days. Please contact us if you have not received your goods within 7 days. We currently do not offer express overnight delivery, but if demand for it increases, we may offer this service in the future.

Transparent Pricing Guarantee
  • Free Delivery for all orders to the (UK Mainland only)
  • VAT is included in all prices
  • Price-match money back guarantee

Is there a minimum order quantity or price?

No - we welcome any order regardless how small it is. You also benefit from our Transparent Pricing Guarantee.

Transparent Pricing Guarantee
  • Free Delivery for all orders to the (UK Mainland only)
  • VAT is included in all prices
  • Price-match money back guarantee

Do you sell any used products?

We do, on occasion, sell used products. These products are returned items where customers have taken advantage of the Money-Back Guarantee and the product is not in any way damaged. We do not sell such products to other customers as “new” products. These products are clearly labelled “second-hand”. It is therefore possible to save money if you do not mind that it is second hand. All of the products labelled “second hand” are not damaged and have not been used for more than 14 days (since this is the maximum of our Money-Back Guarantee).

Will there be sales tax on my order?

Sales Tax (20% VAT) is included in all prices. Product prices are all-inclusive - there are no hidden extra charges.

Do you offer rebates for bulk orders?

Prices and discounts listed on our website apply to all customers - individual, educational, institutional, and corporate alike. We do not usually offer additional discounts on large orders of a single item or on large orders of many individual items. Our Price Match Guarantee assures that we offer you the best value for money in all our product segments.

We do offer reseller discounts or rebates for recurring orders of large quantities.

Please feel free to contact us for an individual offer if you feel that your order could qualify.

Is your site and my credit card data safe?

Sensitive information such as your name, address and credit card details are protected by SSL (Secure Sockets Layer) security protocols. These protocols provide a secure connection and state of the art encryption during your checkout process keeping sensitive information safe and encrypted.

By implementing Verified by Visa and Mastercard Secure Code we’ve added an extra layer of security that verifies the legitimacy of both parties in an online transaction.

For additional information on the protection of your personal data such as your name, address and payment data please check ourprivacy policy.


Are your products actually in stock?

We are highly specialised in mats and are active not only in the UK but also in Germany, Austria and Switzerland – we stock all of our mats listed on this website. If one of our warehouses is out of stock we ship from another warehouse without any additional cost. So, unlike some of our competitors, we ship our mats directly from our stock so you can be assured of speedy delivery. We hold our stock in a high security climate-controlled warehouse, and we have a very large stock turnover.

Do you ship internationally?

We currently ship to a selection of countries within the European Union.

Please send all queries for large orders and deliveries outside of the EU to info@floormats.co.uk

I found the same products cheaper at XYZ.com – can you match the price?

We are always looking to offer you the best value for money on all our products. If you find a new identical item for a lower price, we will be happy to match it.

To take advantage of our price match guarantee please email us with details within 7 days of your purchase. We will then refund the difference within 10 days.

For further information please see our price match guarantee page.

Do you ship internationally?

All our products are sent by standard delivery by courier. Products that are in stock are typically dispatched on the day you order if ordered before 10am, otherwise they are dispatched the next day. If products are out of stock we normally receive new stock every day and it should not take longer than a few days to restock. If needed, we can email you the tracking code so that you can see when to expect delivery.

Our courier takes approx. 1-3 days to deliver the products to you. All our deliveries are insured. Please let us know if there is any damage to the goods upon receipt thereof, i.e. damage caused during transit, and we will arrange for a pickup by the courier and replace the damaged item as soon as possible.


How are your products packaged?

Packaging of our products naturally depends on the type of product. Generally we aim to efficiently reduce waste and shipping costs and increase safety. In short, our packaging is as small as possible to produce less waste and shipping costs but as large as necessary to safely carry the goods.

More specifically, all of the larger chair mats (starting from 120x150cm) are rolled. That has the advantage that they will easily unfold without leaving any bend mark behind on the chair mat. We know that many of our competitors bend the chair mat to save on shipping costs so you should be mindful of this fact when ordering your mat.

Most of our floor mat, sports mat and commercial matting range is also rolled,

Stair treads are packed in sets of three stair treads per box.

Do you offer express shipments?

We do not currently offer express overnight shipments, however we may offer this service in the future if demand increases.

All orders are dispatched within 48 hours and standard delivery usually takes 2-3 days.

Do you offer quantity discounts?

We do not usually offer discounts for large orders of any of our products. Prices and discounts shown on our website apply to all of our customers - whether individual, institutional or corporate.

Our Price Match Guarantee ensures that we always offer you the best value for money.

We do offer discounts for official resellers, or if you will be placing repeat orders in large quantities. If you think this might apply to you, please contact us for an individual offer.


Why are your prices so low?

In short, because we have a clear company focus on product quality and low prices,and a very lean management. We do not focus on paying sales representatives, printing catalogues, appearing at trade fairs or paying for adverts or advisors.

We firmly believe that a straightforward online presence with great quality content and products, as well as very competitive pricing, will generate the most in customer value.These cost savings are passed on to you and this is why we are able to offer our customers the best possible prices. Please recommend us and our products to others if you are satisfied with your purchase.

Of course, this is only half of the story. We also buy and sell mats in bulk. We ship up to 5,000 parcels to customers every week. We have a European dimension with major activities in the UK, Germany and Austria. Our warehouses and logistics are focused as well as automated to a large extent, which enables us to sell at a lower price than what you would find in any local retail outlet or store where the process of transaction takes a longer period of time and turnover is much lower.

However, you still receive a great afterbuy service. You can contact us by phone, fax and email and (during business hours) we normally respond on the same day. If you contact us by email a ticket number and a customer service member gets assigned to your matter so you have a distinct point of contact that you can speak with and write to.

Do you have a printed catalogue?

We do not have a printed catalogue as our aim is to keep prices as low as possible for our customers. A 150-page printed catalogue would cost us around GBP 7.00 per item which would translate into much higher overall costs and ultimately pricing. All of the information regarding our product range of chair mats, floor mats, stair treads and all other mat products is available to view online.

These cost savings are passed on to you and this is why we are able to offer our customers the best possible prices.We also offer a 14 day Money-Back Guarantee and a Price-Match Guarantee on all of our products. Our aim is to offer you the best quality products at very low prices

How are your products shipped?

All our products are dispatched within 48 hours of the order being placed. Orders are sent standard delivery by courier and this usually takes 2-3 days. If you need to know when to expect your order, we can email you the tracking code so you can follow it online. You will be required to confirm delivery by signing for your order.

All our deliveries are insured. Please let us know if you notice any damage on receipt of the items so we can arrange a replacement.

How do you protect my personal information?

We regard data protection as one of the most important yet underestimated guarantees in online shopping. We are committed to protecting your privacy and personal information at all times. This includes your name, postal address, email address, telephone number and payment details.

No such personal data will be passed to any third party, except to fulfill the delivery of the goods to you, and as is necessary to process credit or debit card payments (that includes the courier we use for delivering the goods as well as banks and/or credit/debit card acquirers that are involved in the payment process).

Data Protection Guarantee
  • We will never sell or transfer your personal data to any other third party.
  • We will never process or use your personal data for anything else than fulfillment of your order.
  • We will never send you any ads, newsletters or offers unless you have subscribed to receiving such information.

Please also refer to our Terms & Conditions for additional information.

2. Chair Mats
How do I choose the most suitable chair mat?

Chair Mats are used in offices or home offices to protect carpet or hard flooring from scratches and damage caused by office chair wheels. Chair Mats also prevent you from getting "stuck" with your office chair on carpets and enable you to freely roll from task to task in your workspace.

We recommend to consider the following questions when selecting a chair mat:

Which kind of flooring would you like to use your chair mat on?

Chair Mats for carpet floors feature small studs (approx. 2mm long) on their reverse side that keep the mat safely in place without damaging carpet flooring. Chair Mats for hard floors have a flat anti-slip underside that prevents the mat from sliding on hard floors when in use.

Carpet Floors include low, medium and deep pile carpets.

Hard Floors include parquet, hardwood, laminate, tiles, pvc, concrete and similar "hard" floorings.

Follow this link for chair mats for hard floors.

Follow this link for chair mats for carpet floors.

Would you like the chair mat to be transparent?

If affirmative, select a polycarbonate chair mat. All of our PRO Series chair mats are highly recommended. If transparency is not important you may be interested in our budget line (the PP Series). These chair mats are semi-transparent/frosted and available at very low prices starting from £15.99

Follow this link for transparent chair mats.

Do you require a custom sized chair mat?

We offer a large selection of standard size chair mats. However, if you would like your chair mat to be cut to size we can satisfy this requirement.

Follow this link for customizable chair mats for hard floors.
Follow this link for customizable chair mats for carpet floors.

Are you looking for a distinct chair mat shape?

Chair Mats are available not only in rectangular shape but also in a lip shape for underneath office desks. A lip is an extension or "tongue" of one of the two shorter edges of the mat. The lip protects the floor underneath the desk where the chair may roll if pushed all the way in.

Follow this link for chair mats with lip for hard floors.
Follow this link for chair mats with lip for carpet floors.

I am looking for the most transparent chair mats - which ones should I choose?

We recommend that you choose a chair mat from our PRO Series product range. These chair mats are made from polycarbonate and are highly transparent which allows for your flooring to shine through. PRO Series polycarbonate chair mats are available for carpet and hard floors. You can also choose from a rectangular shape and a lip shape.

Please follow this link for transparent polycarbonate chair mats for hard floors.

Please follow this link for transparent polycarbonate chair mats for carpet floors.

Can I order customized chair mats (sizes and shapes)?

Yes, we offer customized chair mats for hard floors and carpet floors.

Our PRO series chair mats are fully customizable from 70x100cm to 150x300cm. Select Customized Size from the Size Selection Menu on the product details page and enter your required size to receive an immediate quote. The applicable price per square metre is also displayed on the product detail page for full transparency.

Your chair mat will be manufactured according to your size selection once you confirm your order.

Chair Mats for Hard Floors Cut to Size    Chair Mats for Carpet Floors Cut to Size

Delivery time for customized chair mats is approx. two weeks.

Your account will only be charged once the chair mat is ready to be dispatched. Note that cancellations are not possible for custom orders.

We do not offer customized chair mat shapes, so all custom cut chair mats are rectangular. We do, however, offer a selection of standard size chair mats in different shapes, such as chair mats with lip and circular chair mats.

What materials are chair mats made of?

Chair Mats are made from hard plastic materials.

The devil is in the detail and a wide range of plastic compounds are used in the manufacture of chair mats. We offer a selection of different chair mats from budget compounds (PP Series) to superior quality compounds (high quality polycarbonate). When selecting a chair mat it is advisable not only to compare prices but also the plastic compound material that the chair mat is made of. If not stated, ask your supplier or assume that the cheapest material (PVC) has been used.

PVC Chair Mats

PVC Chair Mats are the most widely distributed chair mats in the UK. Main features:

  • fairly transparent, cheap and scratch-resistant
  • PVC includes phthalate plasticizers that outgas from PVC over time causing unpleasant chair mat smells and raising health risks that include asthma or even cancer
  • moderate durability, PVC chair mats (particularly PVC chair mats for carpet floors) typically break after a few years and need to be replaced
  • not suitable for underfloor heating or direct sunlight (due to phthalate plasticizers that outgas from PVC)
  • worst plastic from an environmental health perspective
Polycarbonate Chair Mats

Polycarbonate Chair Mats are the second most widely distributed chair mats in the UK. Main features:

  • highly transparent
  • crack-, curl-, break-, scratch- and yellow-resistant
  • non-smelling and dirt-resistant
  • free from toxic chemicals, totally recyclable
  • suitable for underfloor heating
  • approx. 10-20% more expensive than PVC chair mats.
  • not as many UK manufacturers as PVC chair mats.
Polypropylene Chair Mats

Polypropylene is a fairly new pastic compound on the chair mat market. It has been developed to combine many of the advantages of Polycarbonate with the budget price of PVC. Main features:

  • crack-, curl-, break-, scratch- and yellow-resistant
  • non-smelling and dirt-resistant
  • free from toxic chemicals, totally recyclable
  • suitable for underfloor heating
  • opaque, not fully transparent
  • not yet widely available in the UK

What is polycarbonate?

Polycarbonate is a chemical compound created from carbonate groups. With a host of interesting properties including heat resistance, impact resistance and transparency, polycarbonate is the perfect underlying material for chair mat creation.

Innovative polycarbonate

  • highly transparent
  • crack-, break- and scratch resistant
  • non-smelling
  • yellow- and curl-resistant
  • environmentally and health friendly, 100% PVC-free!

Other industries, such as aviation, frequently make use of polycarbonate given its extraordinarily durable nature and excellent properties. The cockpit canopy of the F-22 Raptor jet fighter is made from a piece of polycarbonate - "the F-22 polycarbonate canopy provides excellent visibility and performance at supersonic speeds and high g-force conditions".

Research supports polycarbonate as a safe, non-toxic and environmentally friendly alternative to PVC.

We are proud to offer customers access to high-quality polycarbonate chair mats that are 100% PVC free.

What is polypropylene?

Polypropylene is a composed plastic comprised of Carbon and Hydrogen. Unlike PVC plastic, no harmful chemicals are required to produce Polypropylene.

Research supports Polypropylene as a safe, non-toxic and environmentally friendly alternative to PVC. In comparison with PVC, Polypropylene uses no problematic additives, has reduced leaching potential and reduced potential for dioxin formation.

We proudly offer our customers polycarbonate and polypropylene chair mats, when most of the competition markets only PVC chair mats.

What are hard floors?

Hard floors are all flat (non-carpet) floorings such as parquet, hardwood, tiles, laminate, concrete, vinyl, etc.

A flat (i.e. without studs) non-skid backing keeps chair mats safely in place on all hard floors.


What are carpet floors?

Carpet floors are all low, medium and deep pile carpets. Chair mats for carpet flooring come with a non-skid gripper backing.

The gripper backing has been optimised to provide safe gripping while at the same time not damaging carpet flooring

Note: We recommend using hard floor chair mats on very low pile carpets with a carpet pile thickness of less than 1mm (very rare!).

What chair mat size do you recommend for a standard office / room size?

This is a difficult question to answer as office environments and personal living and working habits are diverse. We recommend to consider the following questions when selecting the appropriate chair mat size:

  • Measure the total floor space available at your workspace (length x width)
  • Measure the width of your office desk and consider whether it is important to you that the mat slides underneath the desk
  • Consider to what extent you typically roll from task to task in your workspace or office environment
I ordered a transparent chair mat but it is blue/white, why?

Please remove the protective film from the reverse side of your hard floor chair mat. The protective film is meant to protect the underside of the mat from damage during transport and makes the mat look blueish. Just peel of the film and the mat should be transparent and ready to be used.

Why do you not offer Vinyl/PVC chair mats?

We do not sell any chair mats made from PVC/Vinyl. Although PVC chair mats are cheap and resistant to scratches, they can pose certain problems. PVC chair mats only have moderate durability and are prone to cracking, particularly when used on carpet floors. They are also not suitable if underfloor heating is being used.

In addition, the chemicals released from PVC can not only create unpleasant smells, but also raise a number of health risks.

Due to these reasons we only sell chair mats made from Polycarbonate or Polypropylene.


Are chair mats suitable for underfloor heating?

Not all chair mats are suitable for underfloor heating. Suitability depends on the plastic compound that is used when producing the chair mat.

We recommend not to use PVC chair mats on underfloor heating or in direct sunlight. PVC chair mats contain phthalate plasticizers. These outgas from PVC over time, particularly when the material is heated. Health risks include asthma, breathing problems and unpleasant smells.

All of our chair mats are 100% PVC free and they can all be used on underfloor heating.

Do chair mats smell?

A variety of plastic compounds are used in the manufacture of chair mats. Whether chair mats smell or not depends on the plastic compound of the chair mat.

Chair mats made from PVC contain phthalate plasticizers that outgas from PVC over time. This can cause unpleasant smells and also raise health risks such as asthma or allergies. All of our chair mats are 100% PVC-free. We use polycarbonate as well as polypropylene as plastic compounds in the manufacture of chair mats.

We can therefore guarantee that all of our chair mats are non-smelling, free of toxic chemicals and suitable for people with allergies or asthma.

Do antistatic chair mats come with an ESD cable?

Our standard selection of chair mats do not come with an ESD cable. However, if you are interested in purchasing this type of mat for a professional setting then please contact us and we may be able to make you an offer.

Can chair mats be exposed to direct sunlight?

Whether chair mats can be exposed to direct sunlight depends on the plastic compound that they are made from. Clear polycarbonate chair mats are the most suitable chair mats for direct sunlight.

Please follow this link for PRO series polycarbonate chair mats for hard floors.

Please follow this link for PRO series polycarbonate chair mats for carpet floors.

Black polycarbonate chair mats and polypropylene chair mats can be used in direct sunlight but will fade over time if exposed for many hours per day.

We do not recommend the use of PVC chair mats since they contain phthalate plasticizers. These outgas from PVC when the mat is exposed to sunlight and heat raising risks that include asthma, allergies and cancer.


My previous PVC chair mat broke - why are polycarbonate chair mats better?

The durability of a chair mat depends on the plastic compound that is used in its production process.

Chair Mats are made from plastics and different plastic compounds have differing grades of durability, impact resistance and hardness.

  • PVC Chair Mats are the most likely chair mats to break since PVC is only of moderate durability and hardness. Particularly PVC chair mats for carpet floors often break after only a few years of use and need to be replaced.
  • Hard plastic materials such as Polycarbonate and Polypropylene guarantee that chair mats are break-resistant and have a very high impact strength. Polycarbonate, for example, is used in military as well as civil aviation and known for its high transparency and durability.

In addition, a harder plastic compound has the added advantage that your office chair does not become stuck or sinks into the chair mat.

When purchasing a chair mat we recommend to not only compare prices but also the material the chair mat is made of. We offer a broad range of chair mat materials to fit all requirements and budgets

What keeps the chair mat safely in place?

All of our chair mats feature an anti-slip backing which keeps the mat safely in place.

Chair Mats for Carpet Flooring

Chair mats for carpet flooring come with a non-skid gripper backing. Their reverse side is covered with small approx. 2mm tall studs. The gripper backing has been optimized to provide safe gripping while at the same time not damaging carpet flooring.

Note: Do not use chair mats for carpet flooring on hard floors, otherwise you may damage your floor.

Chair Mats for Hard Floors

Chair mats for hard floors feature a flat non-skid backing that keeps the mat safely in place on all hard floors such as parquet, hardwood, tiles, laminate, stone, vinyl, etc

What other applications are chair mats used in?

Use of chair mats is not limited to floor protection underneath office chairs. Customers regularly report that they found chair mats useful in a variety of other applications such as:

  • underneath baby high chairs, protects floors from scratches and food spillages
  • floor covers underneath gym equipment
  • floor protection underneath pet food bowls
  • protection from scratches under home and office furniture
  • as car boot protection mat

Please also see this Blog Article - The Chair Mat – A Step Beyond the Office Desk - for additional information.

Did you find an interesting application? Please let us know, we are interested to find out. If you write to us and we decide to publish your story in our Blog we will give you a free mat.

Which side of the chair mat is the underside?

Carpet chair mats have a gripper underside covered with small studs.

The reverse side of hard floor chair mats is the smoother of both sides.


How do I clean a chair mat?

If necessary, use a wet cloth soaked in soap and water to clean your chair mat. Polycarbonate and Polypropylene Chair Mats are also resistant to all common household cleaners so you are basically able to use the cleaner of your choice also for your chair mat.

Chair Mats should be lifted up on occasion to clean the flooring underneath and to prevent them from attaching themselves to strongly to the surface of your floor.

How thick are chair mats?

Our chair mats are approx. 2 mm thick.

Chair mats for carpet floorings have their reverse side covered in small studs which are an additional 2 mm tall and grip into the carpet surface to hold the mat safely in place.

What sizes are available?

We proud ourselves to offer you the largest selection of chair mat sizes in the UK.

We offer the following chair mat standard sizes:

  • Chair Mat Size: 90x90cm
  • Chair Mat Size: 75x150cm
  • Chair Mat Size: 90x120cm
  • Chair Mat Size: 100x120cm
  • Chair Mat Size: 120x120cm
  • Chair Mat Size: 120x130cm
  • Chair Mat Size: 120x150cm
  • Chair Mat Size: 120x180cm
  • Chair Mat Size: 120x200cm
  • Chair Mat Size: 150x150cm
  • Chair Mat Size: 150x200cm
  • Chair Mat Size: 180x200cm
  • Chair Mat Size: 120x300cm
  • Chair Mat Size: 150x300cm

Please go to https://www.floormats.co.uk/chairmats and select the size you require from the left sidebar menu.

We also manufacture custom sized chair mats which can be any size between 70x100cm and 200x300cm.

Please follow this link for customized chair mats for carpet floors.

Please follow this link for customized chair mats for carpet floors.

My floor is already scratched / cut – is a chair mat of any use for me?

A chair mat can be useful even if your flooring is already scratched or cut. In such case we recommend using an opaque or coloured chair mat which not only protects your flooring from further wear and tear but also nicely covers existing scratches or cuts.


What is Lexan?

Lexan is a brand of polycarbonate which, inter alia, can be used in the production of chair mats.

It is registered for SABIC Innovative Plastics (formerly General Electric, GE Plastics).

Dr. Hermann Schnell of Bayer in Germany invented the polycarbonate in 1953, just one week before chemist Dr. Daniel Fox of GE independently made the same discovery. They had created a gooey substance that once hardened, could not be broken or destroyed. Both teams were impressed by the remarkable toughness of polycarbonate.

What is Makrolon?

Makrolon is the brand name of polycarbonate by Bayer.

Scientists are impressed by the remarkable toughness of Makrolon polycarbonate chair mats.

Why is static buildup dangerous?

Static buildup is not dangerous but it is uncomfortable. Significant levels of static buildup can also cause damage to electronic equipment, such as computers and printers.

Using a chair mat at your desk will help to prevent and reduce the buildup of static electricity, therefore lowering the risk of damage.

What is a chair mat with lip?

Chair Mats are available not only in rectangular shape but also in a lip shape for underneath office desks. A lip is an extension or "tongue" of one of the two shorter edges of the mat. The lip protects the floor underneath the desk where the chair may roll if pushed all the way in.

Follow this link for chair mats with lip for hard floors.
Follow this link for chair mats with lip for carpet floors.


Is there a maximum weight that the mat will sustain?

Our chair mats are PVC-free. They are made from polycarbonate and polypropylene which both are very durable plastic compound materials.

Our chair mats are approx. 2mm thick and their hardened surface can sustain any weight up to 1000kg.

They are break- and scratch-resistant and very long lasting.

Will chair mats turn yellow over time?

PVC Chair Mats are likely to turn yellow over time since UV rays can cause PVC to discolour. Cheaply formulated PVC chair mats therefore have the potential to turn yellow and go brittle. Our chair mats are manufactured from polycarbonate and polypropylene and are 100% PVC-free. Apart from many health and environmental advantages, polycarbonate and polypropylene chair mats are UV resistant and will not fade even after many years of use.

3. Floor Mats
What different kinds of floor mats are there?

We supply many different types of floor matting for a variety of purposes. Here is a summary of the main types:

Entrance Mats

Entrance mats are an excellent way of preventing dirt and water from entering your home or office due to their excellent dirt removal, water absorption and quick-drying capabilities. Our entrance mats range from natural cotton floor mats, ideal for the home, to heavy duty barrier matting, which is more durable and suitable for commercial use even in areas with heavy foot traffic. A great selection of design floor mats are also available to bring a splash of colour into your home.

Coir Mats

Coir mats are made out of natural coconut fibres. These are not only environmentally friendly but also very absorbant, making coir an ideal material for entrance mats. See also 'What are coir mats' in our FAQ section.

Rubber Mats

Rubber mats are suitable for a wide range of applications in commercial and industrial settings. They provide excellent traction to prevent slips and falls, and are very durable, making them an ideal option even in areas with heavy foot traffic. Rubber anti-fatigue mats are specifically designed for work environments where standing for long periods of time is necessary.

How do I determine the best mat for my purpose?

The most appropriate mat for your needs will depend on several things. Here are some of the most important points to consider when choosing your floor mat:

  • Setting: Dirt trapper mats are most suitable for home and office use, where only a limited number of people have access. Natural cotton mats and coir mats are particularly popular for use in the home. For areas with very high foot traffic, such as commercial settings or schools, you should choose a barrier mat, which is very durable and can absorb a lot of dirt and moisture. For industrial settings rubber mats are usually the best option for excellent durability and non-slip properties to help prevent accidents.
  • Material: Nylon and polyamide mats are ideal for use in heavy traffic areas and are available in dozens of colours and sizes. Cotton mats are made from 100% natural cotton fibres and are durable but also very affordable. Coir matting is produced from natural coconut fibres and is an excellent material for door mats both inside and outside.
  • Size: Our floor mats come in a wide variety of sizes and many can also be cut to your required measurements.
Do your floor mats reduce the amount of wet and dirt indoors?

Absolutely! Our floor mats are specifically designed to absorb moisture and trap dirt, keeping it out of your home or office. Even in areas with continuous heavy foot traffic, like shop entrances, our barrier mats will gently remove both dry and wet dirt from shoes, preventing it from being carried into the rest of the building. Particularly in winter, these mats are a very useful way of keeping your floor clean.

Which of your floor mats absorb and retain the most water?

The best mat for high levels of water absorption and retention is probably our Heavy-Duty Entrance Mat. This mat is designed for very high traffic areas and can absorb up to 3.5 litres of water per square metre. The mat also removes far more dirt from shoes than typical rugs, thus keeping the interior of your building clean.


What is the best mat for handling snow and slush?

Probably the best mat for preventing slush and snow from being dragged into your building is our water and ice resistant Heavy Duty Entrance Mat Passage. This mat is constructed with a unique three-fibre technology, which produces a brushing and scrapper effect, which lifts wet, dry and greasy dirt from shoes.

The first stripe offers a soft fibre structure designed to capture dirt and moisture. The second stripe offers a strong brush effect to thoroughly wipe shoes and boots. The third stripe offers a combination of the soft and hard fibres to collect dirt and moisture, while softly wiping foot traffic clean.

Are your floor mats washable?

Many of our floor mats are suitable for putting in the washing machine. Full details about whether a mat can be machine washed can be found on the individual product pages.

Please however note that you may find it difficult to machine wash large mats in standard size washing machines.

How do I clean a floor mat?

Keeping your floor mat clean does not need to be hard work. Mats can be cleaned using a vacuum cleaner, however most of our entrance mats are also machine washable, making them very easy to maintain. Heavy-duty mats can also be hosed down, particularly if very dirty or if they will not fit in your washing machine.

Coir mats can be cleaned by beating or vacuuming them; and rubber mats can be swept or mopped.

Information about how to clean each mat, including recommended washing machine settings, can be found on the individual product pages.

What sizes are available?

We stock floor mats in a huge range of sizes, from small door mats, to very large entrance mats suitable for commercial use. As well as a variety of standard sizes, many of our floor mats are also available in customized sizes.

The scissor icon in the product picture shows that the mat can be customized to your required measurements. Simply choose 'Customized Size' from the size selection drop-down menu on the product page and then enter your dimensions in the boxes provided. The price will update automatically to reflect the size of mat required.


Can I order customized shapes?

It is not currently possible to order floor mats in customized shapes. All floor mats are rectangular and can be purchased in a wide range of standard sizes, with many also available in customized lengths and widths.

What are natural cotton floor mats?

Cotton dirt trapper mats are made from 100% cotton fibres. They are very effective at absorbing water and trapping mud and dirt, therefore keeping the rest of the building clean. Not only are cotton mats very durable, but they are also easy to maintain and are machine washable.

Click here to view our full range of cotton floor mats.

Are floor mats with edging better?

The need for edging on your floor mat will depend on its required use and personal preference. However, edging is often favourable as it helps to prevent the edges of the mat from lifting up, therefore reducing the risk of someone tripping over it. The majority of our floor mats come with rubber edging.

Do you offer a cleaning service?

We do not offer a service for cleaning floor mats. However, all our mats are easy to maintain and many are machine washable.


Can I use your floor mats on all types of flooring?

Most of our floor mats are backed with a non-slip rubber. This works best when placed on hard floor surfaces, both indoors and outside. You may find that your floor mat creeps slightly if used on a carpet floor.

Are the colours shown on your website exactly the colours I can expect?

The way in which colours are displayed on your screen will depend on your computer settings and screen resolution. Changing these settings can lead to variations in the appearance of colours.

In addition, many of our products are made from natural fibres (e.g. sisal, cotton) and colours may vary slightly from one production batch to another.

Is vinyl or rubber a better backing for a mat?

Rubber is usually a better material for the backing of a mat. Not only does it have excellent non-slip properties, reducing the risk of trips or falls, but it is also machine washable, making it easier to keep your mat clean.

Vinyl is less durable than rubber and is also known to release gases over time, especially when placed in direct sunlight. These bring an unpleasant smell and can also be harmful to your health.

What is the lifetime of your floor mats?

The lifetime of your mat will depend on usage. For example, mats in a residential setting with light foot traffic will usually last longer than those in a commercial area, with high levels of foot traffic. We expect mats to last at least three years, but often much longer.


Will the colour of your floor mats fade over time?
Up-to-date printing technology with 1 million pixels per m2 means that we can produce mats with great colour definition. Our mats have guaranteed colour fastness for a minimum of five years or 100 washes.
What are anti fatigue mats?

Made using a variety of materials, anti-fatigue mats are designed to provide stress and comfort in various commercial and industrial environments.

Anti-fatigue mats are an important addition to any workplace where it is necessary to stand for long periods of time. Anti-fatigue matting is not only non-slip to protect against slips and falls, but this type of mat also helps to combat tiredness and other medical problems associated with standing on a hard floor.

View our selection of Anti-fatigue mats

Can I order customized floor mats?

Yes you can! Many of our floor mats are available not only in a range of standard sizes but can also be customized to meet your size requirements.

Click here to view all floor mats that can be cut to your measurements. The scissor icon in the corner of the product picture indicates that the mat is customizable.

On the product page simply select 'Customized Size' from the size selection menu and then enter your measurements in the boxes provided. The price will automatically update to reflect the size of your mat. Please note that manufacturing and delivery of customized mats usually takes 2-3 weeks.

You can also order floor mats customized with a logo to promote your company or organisation. Click here for further details.

What advantages does sound industrial matting have for my company and workforce?

Industrial matting is the ideal solution for keeping walkways and work areas safe and clean. As well as protecting floors and walkways, rubber matting also uses anti-slip technology to improve health and safety and prevent slips and falls. The tough construction of our rubber matting means that it will stand up to extensive daily use and prevent damage that may be caused by extreme weather and temperatures.


What are coir mats?

Coir matting is an ideal entrance mat material, made of natural coconut fibres. These fibres are very absorbent, so the mat will soak up large amounts of water, keeping doorways and walkways dry and clean.

Coir mats are suitable for both indoor and outdoor use, are very durable and environmentally friendly. They are also very easy to maintain, needing only beating or vacuuming to keep them clean.

4. Stair Treads
What advantages do stair treads have?

Stair treads offer a number of advantages over both bare steps and fully carpeted stairs. Stair treads protect steps from the damage caused by daily use and provide better traction, reducing the likelihood of slips and falls.

They offer an excellent alternative to carpet installation.

  • Stair treads are easy and quick to install.
  • Stair treads are easy to replace if one becomes damaged or stained.
  • Stair treads provide better value for money, i.e. they are significantly less expensive than wall-to-wall carpeting.
  • Stair treads are available in many different materials, shapes and designs.
Can stair treads cause damage to my stairs?

Due to the type of adhesive tape used to fix treads to the steps, no damage is caused to wooden stairs when laying or removing indoor carpet stair treads. In order to remove stair treads from wooden steps simply heat the adhesive (e.g. with a blow dryer) and remove the mat from your step.

Aluminium stair treads are fixed to the step using a screw and anchor system, which will require holes to be drilled into your stair.

Can I remove stair treads without damaging my stairs?

Indoor carpet stair treads are fixed into place using a technologically advanced adhesive tape. This makes sure they hold firmly to the surface of the step, but also permits the tread to be easily removed without leaving behind any residue or causing damage to your wooden stairs. In order to remove stair treads from wooden steps simply heat the adhesive (e.g. with a blow dryer) and remove the mat from your step.

Aluminium stair treads are installed using a screw and anchor system, which will leave a hole in your stairs once they are removed.

What is the packaged amount / How many stair treads do I receive?

Unless otherwise stated, stair treads come in packs of three. Please note that it is not possible to order a single stair tread, the minimum standard order is a box of three treads.


How do I apply security stair treads?

Most outdoor stair treads are fixed into place using a strip of technologically advanced adhesive tape, which resists moisture and frost and will bond with even the smoothest of surfaces.

For best results clean and dry the step and apply the stair tread in moderate temperatures. In cold weather you may wish to heat the adhesive tape during application, for example using a hairdryer.

Aluminium stair treads are fixed into place using a screw and anchor system, which bolts the tread to the step.

How do I apply indoor stair treads?

Indoor carpet stair treads are very easy to install. Simply make sure the step is clean and then fix into place using the technologically advanced self-adhesive tape already attached to the tread. The adhesive is sufficient to keep stair treads safely in place for many years to come. No additional equipment or material is required.

Aluminium stair treads are fixed in place using a screw and anchor system. This is supplied with the treads but you will require additional tools to screw the stair tread onto the step.

Can I return customized stair treads?

Is it not possible to return stair treads or runners if they have been manufactured to your specific measurements.

Any products that are stocked as standard sizes can be returned under our 14 Day Money-Back Guarantee.

Will my stair treads slide on my stairs?

No, your stair treads should not slide provided they have been installed properly. Stair treads are fixed in place using either adhesive tape or a screw and anchor system.

For more information about installing your stair treads please see the following pages:


Are stair treads suitable for stairs of all types?

Stair treads are not suitable for all types of stairs. In particular, our stair treads cannot be used on steps with rounded nosings. The front edge of the tread is set at a right angle so you will not be able to fix it to a step with a curved front edge.

Stair treads should also not be installed on steps that are already carpeted as the adhesive tape is only designed to bond with hard surfaces.

Why do you distinguish between indoor and outdoor stair treads?

Not all of our stair treads should be used outdoors. Those listed as suitable for outdoor use are weatherproof and offer protection against rain and ice. If a stair tread is for indoor use only, it will protect the step against wear and tear and reduce the risk of slipping, but only in an indoor environment, not in all weather conditions.

What is Sisal?

Sisal is an ideal material for stair treads as it not only increases traction but also absorbs damage, therefore protecting both the steps and the people using them.

Sisal pile is an all-natural material made of tightly woven loops. They form a long lasting carpet pile that retains its shape even under impact or heavy foot traffic. Woven sisal pile has been in use for centuries, with a proven track record for durability, comfort, and dependability.

How is the size of the stair tread measured?

For each stair tread three measurements are given; width, length and rise.

Width is the measurement from the front to the back of the stair tread at its widest point.

Length is the measurement along the front edge of the stair treads.

The measurement of the rise refers to the height of the front edge of the stair tread, which will hang over the nose of the step.

Please note that all measurements on our website are given in centimetres.


Do you offer any carpets matching my stair treads?

Yes we do! We offer a wide range of carpet runners, which specifically match our stair treads. The stair treads and carpet runners use the same names so you can easily tell which ones go together.

Click here for a full list of our matching carpets.

My stairs are already scratched/damaged – are stair treads of any use for me?

Stair treads are an ideal solution for damaged or scratched stairs. Not only will they prevent any further wear and tear to your steps, but they will also nicely cover up the existing damage, so your staircase will look as good as new.

Do I need any additional tools, equipment or material to apply the treads?

Carpet stair treads are installed simply using the self adhesive tape supplied with the treads.

For stair treads that are fixed using a screw and anchor system you will need additional equipment such as a drill and screwdriver in order to install the treads.

How do I best clean my stair treads?

Stair treads are very easy to clean. Soft surface stair treads for indoor use can be cleaned in the same way that you would clean a carpet.


What different materials are there?

Stair treads come in a wide range of materials. Carpet style stair treads for indoor use are usually made of polyamide, polypropylene or sisal. We also supply polycarbonate stair treads, which are transparent.

Outdoor stair treads, which provide protection against ice and rain are made of rubber, aluminium or safety PVC granules.

Can I order a single item?

It is not possible to order single stair treads. All our stair treads are packaged in sets of three.

5. Logo Mats
How do I go about ordering a logo mat?

Logo mats are easy to order. Simply go to the logo mat page on our website and fill in the form provided.

Before you order you will need to think about the following:

  • What size does your mat need to be? Do we offer a suitable standard size or will you require a customized size?
  • What background colour would you like for your logo mat?
  • Orientation - should the mat and logo be portrait or landscape?
  • Do you have your logo ready in a suitable file format? (See FAQ What file format should I use when I upload my logo?)

After filling in the order form you will be required to enter your payment details, though your account will not be debited until the mat is manufactured. Within 2 days you will receive artwork from us for your approval before the mat is manufactured. If you decide to cancel your order at this point for any reason you will not be charged.

Full instructions on how to order your mat can also be found on the logo mats ordering page. If you have any difficulties, please do not hesitate to contact us.

Our premium quality logo mats are produced to the following specifications:


What do you need from me to get started?

In order to produce a draft design for your logo mat we will need:

  • Mat size
  • Background colour
  • Orientation (portrait or landscape)
  • Your logo

You can upload all this information on the logo mat ordering page. You will also be required to enter payment information, however your account will not be debited until you have seen and approved the artwork and the mat is being manufactured.

Further details about how to order a logo mat can be found in the section FAQ How do I go about ordering a logo mat?


What file format should I use when I upload my logo?

You can upload your logo in a number of formats. We recommend using vector files (CDR, AI, EPS, WMF or PDF) as these usually achieve the best results for your mat.

It is also possible to use other standard image files (such as JPG, TIF, PSD, BMP, PCX), however these should only be used if they are high quality and large in size.

We will assess your logo upload and send you back a free artwork design to show you if we have any issues or potential printing limitations. We won't print your mat and won't charge you until you've approved the artwork.


Will I be able to approve the design before the logo mat is manufactured?

Yes! Once you have placed your order we will produce the artwork for your logo mat and send it to you for approval. Up to two revisions of the draft are included in the price of your mat so please let us know if you would like to change anything. Your logo mat will be only manufactured once you have confirmed that you are happy with the design. All logo mat artworks come with a 100% No-Charge Guarantee if you are unhappy with our artwork for any reason.



What sizes are available for my mat?

We can supply logo mats in a range of different standard sizes. However, if none of them suit your needs, we can also make mats in custom sizes up to 2m x 20m. For more information about custom size mats please see FAQ Do you offer customized sizes?


What colours are available for my mat?

We have a range of over 30 different colours for you to choose from for your logo mat. You can select your desired background colour from the drop down menu when ordering your logo mat. The colours of your logo will then be matched as closely as possible to those from our selection by our designers.

Logo Mat Colour Options


What type of material are logo mats made from?

The surface of our logo mats is made of durable polyamide, an ideal material for trapping dirt and absorbing moisture. The mats are backed and edged with quality nitrile rubber, which makes the mat slip resistant and also prevents the corners from curling and fraying - a problem often seen with PVC coated mats.

Our logo mats are also machine washable and have guaranteed colour fastness for a minimum of five years or 100 washes.


Do you offer customized sizes?

As well as a wide range of standard sizes, we can also manufacture logo mats in customized sizes in order to meet your specific needs. Mats can be made to your required measurements up to 2m x 20m. Custom size mats are approximately 20% more expensive than standard size mats.

Please note that we can only supply rectangular logo mats. Mats in customized shapes are not available.



How long will production of my Logo mat take?

You will receive a draft design of your logo mat about 2 days after placing your order. If you approve your design without any revisions it will go straight to manufacturing. However, if you wish to make any changes to the artwork this will take another few days.

Once you have approved the personalised design your mat you should allow around 2 weeks for manufacturing and delivery.

    Customised Floor Mats      Custom Logo Mats       Welcome Mats



If you have any questions regarding our logo mats service, or would like to submit an order for your business, please feel free to contact us before you place your order.

Can I still cancel my order once the artwork has been produced?

Yes, it is still possible to cancel your logo mat order once you have seen the artwork and you will not be charged for anything. However, it is not possible to cancel your order after you have approved the design and manufacturing has begun. At this stage your account will be debited and a refund cannot be issued.


Do I have to pay for my logo mat before seeing the design?

We do not expect you to pay for your logo mat until you are happy with the design and it has been approved for manufacturing.

For further information about when payment for your logo mat will be required please see FAQ When do I need to pay for my logo mat?


When do I need to pay for my logo mat?

You only need to pay for your logo mat once the design is approved and manufacturing has begun.

Payment details will be taken when you place your order and the amount will be pre-authorised by our payment provider. However, this is only to confirm that your account is sufficiently funded and no money will actually be taken at this stage. Your account will only be debited once you have approved the design of your logo mat and manufacturing begins.

Should you decide to cancel your order before the design is approved for manufacturing, the pre-authorisation will be canceled and the funds released immediately. Please note that once manufacturing has begun it is no longer possible to cancel your order and refunds cannot be issued after this stage.

For businesses we also offer the option of direct bank transfer (BACS). For further details regarding available payment options please refer to our payment options section.



Are logo mats also effective dirt trapper mats?

Yes! Logo mats serve the dual purpose of announcing and promoting your brand or organisation while at the same time keeping your floors clean. Our logo mats make excellent dirt trapper mats. If laid at the entrance to your building, the mat will effectively absorb water and capture dirt from shoes, even in high traffic areas.

The mats are also easy to maintain - they are machine washable or can be vacuumed to keep them clean.


Do you offer discounts for bulk orders?

Yes, discounts are available for bulk orders of logo mats. If you think you might qualify for this please contact us and we will provide a quote.