Terms and Conditions & Data Protection
Any use of this website including any transactions you make is subject to our terms and conditions below. Please read through these terms and conditions carefully before using this website and print or save a copy for future reference.
These terms and conditions shall apply to the contract to the exclusion of all other terms and conditions and no variation to these conditions shall be binding unless agreed in writing by an authorised representative.
1. Prices and Taxes
1.1. The prices shown for all products on our website are in GBP. We add a small per order charge of GBP 6.95 net for Packaging, Handling & Insurance.
1.2. Delivery to Northern Ireland, the Channel Islands (postcodes GY (Guernsey), JE (Jersey) and IM (Isle of Man)) and outside of the United Kingdom is not free of charge. Please see our information page on shipping costs for detailed information. If applicable, delivery charges are also shown in Checkout before you are asked to confirm you order.
1.3. For any orders to be returned (excluding damaged or faulty merchandise), we will offer a courier pick up and return service at the expense of the customer. A standard collection fee of GBP 16.50 will be used for all warehouse returns up to 32 kg within the EU. This fee corresponds to the current courier company rate.
2. Product Descriptions and Pictures
2.1. Every effort has been made to ensure the descriptions and price of goods are correct. All sizes and measurements are approximate but we do try to make sure that they are as accurate as possible. We therefore allow a size tolerance of +/- 5% for both custom/bespoke and standard size products. Any additional furniture or decoration included in photographs are expressly excluded from sale.
2.2. Photographs are for illustrative purposes only. The colour of goods may vary slightly from that shown on the website due to limitations of browser software, monitors and colour as well as resolution settings. If you require a specific colour please contact us before making the purchase indicating the Pantone colour code required and we will make any effort to accommodate for your requirement. The Pantone Color Matching System is a standard colour reproduction system. Manufacturers in different locations can refer to the Pantone system to make sure colours match the customer's requirement.
2.3. Many of our products are made from natural fibres (e.g. sisal, cotton) and colours may vary slightly from one production batch to another or due to technical changes. Such differences do not constitute a product fault unless a contract for sale by sample has been agreed on by both parties.
3. Order Policy
3.1. If you want to place an order for one or more of the products advertised on our website click the “Add to Basket” button on the item’s product detail page. You can access your shopping basket and its contents at all times by clicking on the shopping basket symbol in the top right hand corner on each of our websites. You can remove or add products from and to your shopping basket at any time. Once you are happy with the content of your shopping basket you can proceed to Checkout by clicking on the Checkout button. You will then be asked to enter your address and payment information and to finally review and confirm your order. Confirmation of your order constitutes a binding offer to purchase the selected products.
3.2. We will acknowledge receipt of your order by sending you an automatically generated email. This is only an acknowledgment of receipt and no binding contract will be formed unless and until we accept your order by separate email or by dispatching standard size products within five business days or custom size products within two weeks.
3.3. The contractual language is English.
3.4. We store the contract's content and will send you the details of your order as well as our general terms via email. You can also access your order information online in your customer login area in case you registered a customer account during checkout.
4. Delivery Policy & Returns
4.1. We deliver to the United Kingdom and also a selection of Member States of the European Union. We do not deliver to countries outside of the European Union.
4.2. Your order will be processed as soon as it is received. We will deliver the goods ordered by you to the address you give us for delivery at the time you submit your order.
4.3. In stock items are delivered within 5-7 business days. Due to external factors, i.e. customs delays, some items may be delayed if shipped from our German warehouses. If you have not received your item within 10 working days, please feel free to contact us. Standard production time for custom made to order products is 2 weeks, thereafter, please allow 5-7 working days for the item to be delivered. If you have not received your product within 10 working days please contact us and we will investigate the issue.
4.4 Large quantity orders may be sent by pallet and are usually dispatched within 5 working days. All pallet deliveries take place as a standard ‘curbside delivery’ unless agreed upon otherwise at the time of purchase. We reserve the right to charge the customer for any additional costs which may be incurred due to failed or refused deliveries.
4.5. A signature will be required on delivery of the goods to you. Receipt of a signature at the delivery address will be proof that the order has been delivered to you. Our courier may leave the products with a neighbour unless you instruct us differently in writing together with your order.
4.6. We are not responsible for any delay in delivery caused by the unavailability of someone to take delivery of the products. It is your responsibility to contact the post office or courier company as applicable to arrange the collection or delivery of products that could not be delivered because you were unavailable. We reserve the right to charge for any costs ammounted a failed delivery attempt and or and returns for the reason of incorrectly provided delivery information.
4.7. Unless expressly agreed otherwise in writing we do not guarantee of any specific delivery date and/or time.
4.8. If you wish to return an order, please do not send the item back to us before first obtaining a reference number and related return instructions from one of our customer service agents. In the event of an arranged collection, a collection charge will be arranged beforehand which will then be deducted from your refund. Please note that we will not be held accountable for any additional charges that are a result of any failed collection attempts. We may also send return instructions which would include a return postage slip, allowing the customer to return their order at their own cost.
5. Delayed, Damaged and Incomplete Deliveries
5.1 Please contact us if your products have not arrived within 10 working days. We are able to trace couriered items easily and can determine what has happened. We will deal with any claims and send a new item to you. Rather than you having to claim back your money from Royal Mail, we will dispatch a new item immediately or refund your purchase.
5.2. Every effort is made to ensure that your products are delivered in perfect condition. Please inspect your goods immediately upon delivery and either have the driver of the courier company sign for a damaged delivery or do not accept the delivery. If you take delivery of a damaged item you can return the item to us for exchange or full money refund. Damaged or faulty goods must be reported to us immediately, either by phone, fax or email. We will then make further arrangements with you.
5.3. In case you receive an incorrect item please write to us and we will arrange for a speedy delivery of the correct item to you. Or, if you would like to purchase the item from another merchant, we will refund your money with no quibbles. We automatically weigh each product before it is dispatched and record its weight. We can easily tell from the total weight of the shipment whether it was incomplete. We will immediately expedite a speedy delivery of the missing item to you.
5.4. If after 30 days you believe an item you have received may be faulty, that item may be returned for assessment. An investigation would then be carried out to determine the cause of any faults. If we conclude that an item is faulty, we will then issue a full refund for that purchase.
6.1. We accept payment by credit and debit card (VISA, Mastercard), Maestro, PayPal and bank transfer (BACS). You may select any payment method without extra charges.
6.2. We will not take payment from you until we accepted your order and your products are ready to be dispatched. Please ensure that the account you use for payments is able to complete the transaction as we are unable to accept liability for any banking or interest charges incurred as a result of a payment that cannot be completed. We reserve the right to pass on any charges incurred by ourselves for any payments rejected by your bank or card issuer.
6.3. You agree not to invoke a credit card chargeback unless we have been informed in writing of your intention to do so and we have been given a reasonable period of time of no less than seven working days to rectify the issue to your satisfaction. You will be liable for a any charges we incur plus a reasonable administration cost for any unjustified chargebacks. Credit card protection regulations ensure your account is automatically credited when a chargeback is issued. If a refund has already been made, a further intentional chargeback will be considered theft or fraud and appropriate legal action may be taken against you.
6.4. If your order is placed via purchase order, or in request for payment via bank transfer (BACS) or cheque, we reserve the right to postpone dispatch until payment is received. Held orders may be cancelled after 14 days if payment is not received. Payments for credit orders must be paid within 30 days of the invoice issue date.
6.5. For late payments over 30 days, we have a statutory right to claim recovery costs and interest up to 8.50%. Consumer (non-business) customers may also be subject to interest rates of up to 8.5% if payment is not received within 30 days of their order being placed. We also retain the right to claim the costs of recovery.
7. Right to Cancel
7.1. You have the right to cancel the purchase of a good without having to give a reason at any time within the “cooling off period” of 14 (fourteen) working days, beginning on the day after you receive the goods. You must notify us of your cancellation in writing or in another durable medium to our contact address.
7.2. If you are in possession of the goods you are under the duty to retain them and take reasonable care of them. You must send the goods back to the warehouse they were dispatched from in their original condition at your own cost (unless we delivered the item to you in error or the item is damaged or defective) as soon as possible once you have cancelled the contract. We reserve the right to make a charge not exceeding our direct costs of recovering the goods if you do not return the goods or return them at our expense.
7.3. In case we agree to collect the goods, you must make the goods available for collection in their original condition. You are responsible for any collection charges we incur. Detailed information on collection charges are available here.
7.4. Once you have notified us that you wish to cancel the contract, any sum debited to us will be refunded to you as soon as possible and in any event within 30 days of your cancellation.
7.5. You will not have any right to cancel a purchase for the supply of goods made to your specifications or clearly personalised.
8.1. Nothing in these terms will affect any liability we may have:(a) for fraudulent misrepresentation; (b) for death or personal injury caused from our negligence or breach of duty or caused by our wilful misconduct; (c) under Part I of the Consumer Protection Act 1987 and other statutory rights as a consumer; (d) for breach of any condition as to title or quiet enjoyment of or in relation to any goods supplied by us; or (e) in relation to any other liability, including any liabilities under sale of goods or supply of services legislation, in so far as (a) to (e) may not by applicable law be excluded or limited.
8.2. Before you place an order it is important that you check the manufacturer’s specification details for suitability of their intended purpose. If you are unsure about the suitability of the goods then please ask us. We are not responsible for the placement of your mat once it has been delivered. Please read the advice on this website, particularly the product descriptions and FAQ to select the right mat and backing for the application desired.
8.3. We are not responsible if you cannot access the site properly or at all because of any event outside our control, for example (without limitation) the performance of your or our ISP, your browser or the internet. This site relies in part on software to work. Whilst we will monitor the site, we cannot guarantee that the site or any individual feature of the site will be error free, available all the time and/or free from viruses. It is your responsibility to implement appropriate IT security safeguards (including anti-virus and other security checks) to satisfy your particular requirements as to the safety and reliability of content.
8.4. Subject to Section 8.1 above, we will use reasonable endeavours to verify the accuracy of any information on the site but make no representation or warranty of any kind express or implied statutory or otherwise regarding the contents of the site or that it will be timely or error-free. We accept no liability of any kind for any loss or damage from action taken in reliance on material or information contained on the site.
8.5. Many of our products are made completely natural fibres and may vary slightly from batch to batch. For this reason we cannot guarantee that the pile variance will match that which is displayed on our website.
8.6. Subject to Section 8.1 above, other than as expressly provided in these terms and conditions, any indemnities, warranties, terms and conditions (whether express or implied) and liabilities are hereby excluded to the fullest extent permitted under applicable law.
8.7. Subject to Section 8.1 above, we will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or otherwise for any economic losses, loss of goodwill or reputation and special or indirect losses.
8.8. Subject to Section 8.1., we shall only be liable for losses which were reasonably foreseeable at the time of entering into a contract with you on the basis of these terms and conditions.
8.9. Subject to Section 8.1 above, our liability (whether in contract, tort or otherwise) for loss or damage shall be limited to a sum equal to the amount paid or payable by you for the product(s) in respect of one incident or series of incidents attributable to the same clause.
8.10. All customised size logo mats may have a size variation of between +/- 5 %. We are therefore not responsible for any such variations which may effect the final design or print.
9. Events Beyond Our Control
We will have no liability to you for any delay in delivering goods you have ordered that is caused by any event or circumstance beyond our reasonable control including, without limitation, strikes, lockouts and other industrial disputes, breakdown of systems or network access, flood, fire, explosion.
You agree that you shall be liable for any costs and claims (including reasonable legal fees) incurred by us, and arising as a result of breach by you of this agreement.
11. Intellectual Property
11.1. You may post reviews, content, upload images, logos, graphics and pictures and design door mats using our online design flash tool, as long as the content is not illegal, obscene or infringing of intellectual property rights or otherwise injurious to third parties. We reserve the right (but not the obligation) to remove or edit any content.
11.2. If you do post content or submit material, and unless we indicate otherwise, you grant us non-exclusive, royalty-free and fully sublicensable rights to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media.
11.3. You agree that the rights you grant above are irrevocable during the entire period of protection of your intellectual property rights associated with such content and material. You agree to waive your right to be identified as the author of such content.
11.4. You represent and warrant that you own or otherwise control all of the rights to the content that you post. You agree to indemnify us for all claims brought by a third party arising out of or in connection with a breach of any of these warranties.
We may include links from time to time from our website to other internet sites. We have no control over the content of such sites and disclaim any liability in respect of your use of such sites.
If any part of these terms is unenforceable, the enforceability of any other part of these terms will not be affected.
13.1. All notices you send us must be sent to the contact details on this site. We may give notice to you at either the email or postal address you provide to us when making a purchase.
13.2. Notices will be deemed received and properly served 24 hours after an email is sent or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in
the case of a letter, that the letter was properly addressed, stamped and placed in the post and, in the case of an email, that the email was sent to the specified email address of the addressee.
15. Data Protection
We regard Data Protection as one of the most important yet underestimated guarantees in online shopping. We are commited to protecting your privacy and personal information at all times. This includes your name, postal address, email address, telephone number and payment details. No such personal data will be passed to any third party, except to fulfil the delivery of the goods to you, and as is necessary to process credit or debit card payments.
When you place an order we need to collect your name, address, email and telephone number, as well as details of the method by which you intend to pay for the goods. This information allows us to process your offer to purchase goods and delivery of those goods to you. We use your email address to send you notification of the status of the order. We will contact you by email or by telephone if any problems occur regarding delivery of the goods to you. We may use your email address to provide you with information on products, services, promotions and special offers. You can unsubscribe from this service at any point.
Upon your written request, we will (within 40 days of receiving such a request) supply to you details of the personal information which we hold on you. You must explain to us clearly the information you require to be supplied.